This returns & warranty policy is applicable to all purchases made from JK Tech either online at www.jktech.co.nz or in store.
To return a product to JK Tech directly, please complete our request a return form. Without limiting any rights you have under the Consumer Guarantees Act, all goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return.
Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy (excludes special order items). If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery. Special order items are excluded and cannot be returned / exchanged if you change your mind/purchase the wrong product by mistake.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, JK Tech will supply the correct product (where it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply:
to supply the correct product the incorrect product will first need to be returned to us;
we will need to be notified within 7 days of purchase / delivery;
the incorrect product supplied must be in resalable / unused condition.
Products that are faulty upon arrival / first use or otherwise
If the product you received is faulty upon arrival or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either repair or replace your product, or issue a credit / refund. Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 14 days of purchase / delivery.
Express warranty - Products that are faulty within the warranty period
Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, JK Tech will repair or replace your product or issue a credit / refund where a suitable replacement is not available. In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
Restocking fees: In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.
Bonus products and gift with purchase: Any bonus or free products offered as part of a promotion (including gifts with purchase) must be returned with the primary
Extended Warranty
On top of our standard 12 Month Warranty, additional years of Extended Warranty may be purchased to lengthen the warranty period. Regular Warranty conditions also apply to the Extended Warranty. Extended Warranty must be purchased with products.
Warranty Applicability
Warranty conditions ARE applicable if:
-The device is within the warranty period; AND
-The device has failed due to faulty parts within the warranty period; AND
-The device fault is covered under warranty; AND
-The device and its accessories have been handled properly for their intended use, in accordance with the operating instructions.
Warranty conditions may NOT be applicable and the device may NOT be repairable if:
-The device is outside the warranty period; OR
-The device fault is not covered under warranty; OR
-There is evidence of repair or tampering by an unauthorized person.
Faults not covered under warranty include but are not limited to:
-All User Caused Damages including but not limited to:
-Liquid/moisture damage;
-Physical/impact damage;
-Power surge damage;
-Rough handling, unreasonable use or exposure to harsh environments such as extreme temperatures, direct sunlight and excessive dust;
-Faults caused by the use of non-original accessories;
-Faults caused by system modification including but not limited to: rooting, jailbreaking and installation of custom ROMs;
-Faults caused by third-party applications;
-Faults due to normal wear and tear of the device.
Liquid/moisture damage
Liquid damage refers to any signs of corrosion that may be present in the device, on a printed circuit board, component, or user interface. In some cases, the liquid damage may not be visible to the naked eye but can be detected with the use of a professional microscope. Liquid damage causes "latent damage" to the circuitry, meaning that although the device may appear to be operational, there is internal degradation to the circuitry which may result in a later failure.
Please attention:
THE WARRANTY DOES NOT COVER ANY TYPE OF WATER DAMAGE UNDER ANY CIRCUMSTANCE!
Possible causes of liquid/moisture damage may include:
-Rain exposure
-Immersion in liquid
-Exposure to excessive perspiration
-Exposure to steam/excessive humidity
-Condensation (When moving from a cool or air-conditioned environment into a warmer, humid environment).